LAST UPDATED: December 2018
OurHQ (We or us) cares about the privacy of your personal information and is committed to protecting it. This Privacy Policy (Policy) explains what information we collect about you and why, what we do with that information, and how we handle that information.
For the purposes of the applicable data protection laws (the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR), together with any implementing legislation, in particular, the Data Protection Act 2018), the company responsible for your personal information is Rocket Lawyer. This Policy is incorporated in our Terms & Conditions and applies to information obtained by us through your use of the information, software, products and services made available through the our website.
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OurHQ is responsible for protecting your personal information. This Privacy Policy applies to information obtained through your use of our website.
We will collect your Personal Information in a number of ways, including when you contact us through the Website, by telephone, post, e-mail or through the other means set out below.
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We collect information that could be used to personally identify you, such as your name and contact details. We may also collect information that is not personal to you and not linked to your personal information.
When you register for an account, you voluntarily give us certain Personal Information, including your:
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When you register for a account on our Website, you provide us with personal information, such as your name, e-mail address and billing information.
We collect Personal Information about you from third parties such as social media networks. We use this information to souce potential customer leads.
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We collect information about you from third parties that we use to help us source potential customer leads.
We collect Personal Information about you from third parties such as social media networks. We use this information to source potential customer leads.
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We collect information about you from third parties, that we use to help us source potential customer leads.
We also collect this Personal Information as you use the Website:
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If you upload any user content to our Website, this may contain your personal information, which we may collect and use for the purposes described here.
When you visit our Website, we automatically collect information about your computer hardware and software such as your IP address, browser type, domain names, access times, operating system, cookie information, referring website addresses, pages visited, links clicked, text entered, and Internet Service Provider. We analyse and use this information to better understand how our users use the service, to maintain and improve our service, and in some cases, to publicly disclose aggregated statistics regarding our services.
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We automatically collect certain information about you when you visit our Website. We use this information to analyse your use of the Website and to improve our services.
OurHQ collects and uses your Personal Information as necessary to perform our contract with you and for our legitimate business interests, including to:
When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. When we process any payment made by you, we process your Personal Information to prevent or detect fraud, including fraudulent payments and fraudulent use of the Website. The legal basis for this processing is compliance with our legal obligations.
With your consent, we will send you direct marketing emails from our third party partners.
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We collect your personal information to perform the contract you enter into with us when you sign up to use our services. We also collect certain information when we have a good reason to do so. We will send you direct marketing emails from our partners, but only with your permission.
Unless a longer retention period is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfil the purposes outlined in this Policy, or until you request that the information be deleted in accordance with your right of erasure (see "Your rights" section below).
Even if we delete your Personal Information, we reserve the right to maintain a copy for legal, tax or regulatory purposes, but in such event, we will do so only as long as necessary to fulfil those legal, tax or regulatory purposes.
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We'll retain your personal information for no longer than is necessary. For more information, please contact our DPO.
We will only disclose Personal Information to third parties:
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We disclose your personal information to third parties such as service providers. We also disclose your personal information when we have your explicit consent, or if we are required to do so by law.
As part of the services offered to you through the Website, the Personal Information you provide to us may be transferred to and stored in the United States and in certain circumstances, other countries outside of the European Economic Area (EEA). By way of example, a transfer of your Personal Information may happen if one of our service providers is located in a country outside of the EEA.
We will only transfer Personal Information outside of the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your Personal Information, for example, by way of data transfer agreement incorporating the current standard contractual clauses adopted by the European Commission, or by self-certifying to the EU-US Privacy Shield Framework in the event that the organisation in receipt of the information is based in the United States.
To ensure that your Personal Information receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Personal Information with. This ensures your information is treated by those third parties in a way that is consistent with data protection laws.
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We may transfer your personal information to locations outside of the EEA, but only where there are appropriate safeguards in place. We may transfer your information outside the EEA if, for example, one of our service providers is located in such a location.
Your Personal Information may be shared with a affiliate based in the United States to ensure the proper administration of our business.
Your Personal Information is transferred on the basis of the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal data transferred from the European Union to the United States. For more information on our participation in the EU-US Privacy Shield Framework, email help@ourhq.org
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We may share your personal information with our US affiliate, Rocket Lawyer, Inc. on the basis of the EU-US Privacy Shield Framework. Check out our Privacy Shield statement for more information.
The Website uses "cookies" to help you personalise your online experience. A cookie is a text file that is placed by us or our remarketing partners on your hard drive by a web page server. Our cookies do not run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer, and can only be read by a web server in the domain that issued the cookie to your computer.
One of the primary purposes of cookies is to provide a convenient feature to save you time. The cookie tells the server that you have returned to a specific page. For example, if you personalise the Website pages, or register with the Website, a cookie helps the Website recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as your billing address or site preferences. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the Website features that you customised.
We may place the following cookies:
If you want to check or change what types of cookies you accept, this can usually be done within your browser settings. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.
If you do not want to receive cookies, you can usually choose to opt-out by modifying your browser settings to decline them. If you choose to decline cookies, you may not be able to access all or parts of, or to fully experience the interactive features of, the OurHQ services or web pages you visit.
For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. This site also provides details on how to delete cookies from your computer.
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We use cookies to enhance your online experience. If you do not want to receive cookies, you can reject them by opting out or modifying your browser settings.
OurHQ is committed to taking reasonable and appropriate steps to protect the Personal Information that we hold from misuse, loss, or unauthorised access. We do this by using a range of technical and organisational measures including measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your personal information, please let us know immediately.
The Website is designed to secure the Personal Information you provide on computer servers in a controlled, secure environment, with protections from unauthorised access, use or disclosure. When Personal Information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
However, while we do our best to protect your Personal Information, we cannot guarantee the security of all data which is transmitted to the Website or to another website via the internet or similar connection. If we have given you (or you have chosen) a password to access certain areas of the Website, please keep this password safe.
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our website is designed to keep your personal information safe, however, we cannot guarantee the security of information transmitted over the internet or similar connection. You can do your part by keeping your password safe.
Under the GDPR, you have various rights in relation to your Personal Information, such as the rights of access, rectification, restriction, objection, portability, and erasure. Please note that these rights are subject to certain limitations set forth in applicable law.
To exercise these rights, please contact our DPO. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of applicable laws. Please note that we may keep a record of your communications to help us resolve any issues you raise.
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You have rights in relation to your personal information. Just contact our DPO to find out more.
If you believe that we have not complied with this Policy or your data protection rights, you have the right to file a complaint with the UK Information Commissioner’s Office, however, we hope that you'll attempt to resolve the complaint with us first. Please email help@ourhq.org for more information.
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If you're not happy with the way we've handled your personal information, you have the right to bring a complaint. Please contact us to find out more.
We use remarketing services to advertise our products to you on third party websites after you have visited our Website.
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If you visit, or take any action on our website, we'll show you targeted ads on other websites you subsequently visit.
Our Website includes links to other websites whose privacy practices are not under our control. If you submit Personal Information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy on any website that you visit.
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We link to other websites, whose privacy practices may differ from our own. We encourage you to read the privacy policy on any other website you visit carefully.
We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this Website or engage our services. If you believe a child or yours under the age of 18 has entered Personal Information, please contact us to have the data removed and terminate the child's account.
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No one under the age of 18 should use our services.
We will occasionally update this Policy to reflect company and customer feedback. Rocket Lawyer encourages you to periodically review this Policy to be informed of how we are protecting your Personal Information.
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We may change this policy from time to time. We encourage you to review this policy regularly.
Data Protection Officer
Drinnick House, Nanpean, PL26 7XR United Kingdom
For more information, please review our Terms & Conditions.
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Feel free to get in touch!
